Paw Labs offers a 30-day money-back guarantee on eligible purchases.
Requesting a return
Contact us within 30 days of delivery and include your order number plus the reason for the request. We will provide the return instructions that apply to your order before you send anything back.
Item condition
Unless the item arrived damaged, defective, or incorrect, keep the product, accessories, and included materials together and avoid unnecessary wear while a return is being arranged.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us promptly and include clear photos of the item and packaging where possible.
Refund timing
Approved refunds are returned to the original payment method. Your bank or payment provider may require additional time to post the refund after it is issued.
For any return or refund request, use our Contact page so the request can be matched to your order.