Ordering
How do I know my order went through?
After checkout, Shopify will show an order confirmation and send confirmation details using the contact information provided during checkout.
Can I track my order?
If tracking is available for your shipment, tracking details are provided after the order is fulfilled and handed to the carrier.
Products
Is FetchMate suitable for every dog?
FetchMate is intended for supervised fetch with small to medium dogs. Check that the included or compatible ball size is appropriate for your dog and keep faces, hands, and pets clear of the launch opening.
Where should I use FurSweep?
FurSweep is best suited to carpets and rugs. Test delicate surfaces in a small hidden area first.
Where should I use FurLift?
FurLift is designed for suitable fabric surfaces such as sofas, beds, and upholstery. Always test a hidden area first.
Returns
What if something is wrong with my order?
Use the Contact page and include your order number plus a description of the issue. If the item arrived damaged or incorrect, include clear photos where possible.